NO SHOW REFUND POLICY:

1) If you fail to cancel your reservation prior to the pickup time and do not show up on the pickup date, pick up time and pick up point or if our driver calls you 3 times & your phone goes to voicemail after arriving at the pick up point and does not find you at the pick up point, or if you mistakenly jump into another taxi before or at the time of our driver arriving at your pick up address to where you booked from, we reserve the right to make a no-show fee where none of the amount paid for your journey will be refunded back to you.​​

AIRPORT TRANSFER REFUND POLICY:
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1) No refunds will be given, if the passenger, books an airport transfer for a wrong date, cancel's the booking at any given time (due to whatever reason), gives the wrong flight number, gives the wrong airport address or has a delay in their flight which will keep our driver waiting more than 30 minutes from the pick up time without any notification from the lead passenger, along side other misleading information.

DROP OFF TO THE TRAIN STATION REFUND POLICY:
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1) No refunds or partial refunds will be given to any passenger who books a ride with us, for their train ticket who are travelling to the train station between the hours of 8am - 9:30am or between the hours of 2pm - 6pm (Monday to Saturday) by our drivers, as they are during heavy traffic times, which can in result get you late for your train.

2) As "We" (The Company) who you book with or "Your Driver" who gets dispatched out to you, who picks you up from your pick up point to take you to the train station, are not in control of the traffic during these rush hour times, therefore "You" "The Customer" will not be getting any sort of reimbursement on your train ticket due to your driver arriving late to your pick up point or to the train station, due to the rush hour traffic during the times mentioned above, which are again between the hours of 8am - 9:30am or between the hours of 2pm - 6pm (Monday to Saturday).

DROP OFF TO THE COACH STATION REFUND POLICY:

​1) No refunds or partial refunds will be given to any passenger who books a ride with us, for their coach ticket who are travelling to the coach station between the hours of 8am - 9:30am or between the hours of 2pm - 6pm (Monday to Saturday) by our drivers, as they are during heavy traffic times, which can in result get you late for your coach.

2) As "We" (The Company) who you book with or "Your Driver" who gets dispatched out to you, who picks you up from your pick up point to take you to the coach station, are not in control of the traffic during these rush hour times, therefore "You" "The Customer" will not be getting any sort of reimbursement on your coach ticket due to your driver arriving late to your pick up point or to the coach station, due to the rush hour traffic during the times mentioned above, which are again between the hours of 8am - 9:30am or between the hours of 2pm - 6pm (Monday to Saturday).

PREPAID REFUND POLICY:
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1) No refunds will be given to the customer if the prepaid journey is terminated part way through the hire.
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2) All prepaid bookings that get cancelled or changed by the customer (by requesting a different vehicle), by call or email, before the journey has taken place or at the time of pick up will only be refunded a partial amount of 10% of the amount paid for their journey.
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3) All partial Refunds will be submitted electronically back to the card used to pay for the journey. Refunds will normally take 3-5 working days to be processed.

DELIVERY REFUND POLICY:
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1) No refunds will be given to the customer if the prepaid journey is terminated part way through the hire.

2) All prepaid delivery bookings that get cancelled by the the individual who booked the ride or by the individual who is giving the delivery to the driver, by call, email or in person, before the journey has taken place or at the time of pick up of delivery, will only be refunded 10% of the amount paid for their journey.

3) All partial Refunds will be submitted electronically back to the card used to pay for the journey. Refunds will normally take 3-5 working days to be processed.

LUGGAGE POLICY:
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1) The amount of luggage must not exceed what you specified in the booking request. If you do exceed your request then you may be charged for additional Services supplied.
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2) When you have oversize bags or multiple suitcases please contact Enroute Taxis before hand to make sure they can be accommodated, surcharges may apply.
 
3) ​In the event that a larger vehicle is required to transport the excess/oversize luggage the passenger will be required to cover the additional cost.
 
4) When excess/oversize luggage has not been declared beforehand, Enroute Taxis or the Transport Partner reserves the right to charge for the excess baggage or refuse to transport the items.
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5) It is the passengers responsibility to make sure that all luggage including hand luggage, has been loaded and off-loaded from the vehicle that was used for the journey.
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DELAY POLICY:
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1) Circumstances beyond our control may arise on the requested route for which Enroute Taxis accepts no liability. These can include, but are not limited to:
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2) Customer safety.
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3) Police operations.
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4) Unforeseen traffic delays.
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5) Unforeseen road hazards.
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6) Criminal or terrorist activity.
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7) Accidents and related delays.
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8) Exceptional weather conditions.
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9) Unplanned marches, demonstrations and organised disruptions.
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IF YOU CANCEL YOUR BOOKING REQUEST:
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1) You or the passenger must notify Enroute Taxis as early as possible. This will minimise the inconvenience, cost and expense to all parties involved.
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2) You must notify us in one of the following ways:
Telephoning customer services on 0800 022 6222
Send an email to our bookings department: bookings@enroutetaxis.com​